We hope you love your purchase from Mountain Spirit. However, if you're not satisfied you can return it within 10 days of receiving it for a Store Credit (providing it isn’t a Sale item!).
We do not offer exchanges, so if you need a different size, simply return your item and use the Store Credit to place a new order. As we have limited stock of gem stone jewellery, you may email me to hold the correct size needed, or preferred item.
Please note that return shipping costs will be your responsibility. Items marked "Sale" cannot be returned unless faulty.
Your return items must meet these conditions to be accepted:
* Returned within 10 days of delivery
* Unworn, unwashed and in original condition with all the tags still attached
* Not a Sale item
If your return meets these requirements, no need to email – simply send it back. When we receive it we will send you a store credit.
Important: If your return does not meet these requirements, it will be sent back with shipping charges payable by you, the customer.
If you've received an incorrect or faulty item, please email us first so we can confirm the return is acceptable.
Returns to be posted to :
Mountain Spirit Living
2/3 Gippsland Street
Jindabyne NSW 2627
If your item is faulty and you contact us within 1 month of purchase, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with Australian consumer guidelines.
If there is a problem with your item after one month of purchase, please make contact via email with pictures and we can see if it is able to be fixed at your cost. Each item will have individual cost depending on the type of breakage or damage. Please do not return post your damaged item without emailing us first.
Mountain Spirit does not take responsibility for broken items after 1 month of purchase. Wear and tear doesn’t mean the item is faulty. We have a 1 month faulty policy with our suppliers, hence the reason for our one month policy.